At ReliableCart, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help with our refund policy.

Eligibility for Refunds

  • To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Refund requests must be made within [X] days of receiving the product.
  • Certain items such as perishable goods, personal care items, and customized products are non-refundable.
  • Digital products, gift cards, and final sale items are also not eligible for refunds.

Refund Process

  • To request a refund, contact our customer support team at [support@reliablecart.com] with your order details and reason for the return.
  • Once your request is approved, we will provide instructions for returning the item.
  • Upon receiving and inspecting the item, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 30 business days.

Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider first.
  • If the issue persists, contact us at support@reliablecart.com for further assistance.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
  • Shipping costs are non-refundable.

Damaged or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within 5 days of receiving the order with supporting photos.
  • We will either offer a replacement or a full refund for the affected item.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [support@reliablecart.com].

Policy Updates

ReliableCart reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

For any questions or further assistance, feel free to reach out to us at [support@reliablecart.com].